Why is ESMS different?
An emergency request for information must be responded to immediately, no matter the time of day no matter its geographical origin. By utilising highly trained and qualified in-house staff, we are able to focus immediately on the needs of the caller and not work through the time consuming process of contacting on call medics or locating Principal Investigator.
Our call centre is manned around the clock by Information Scientists who have a minimum qualification of a life science degree to include toxicology or pharmacology. These Information Scientists are always available and are the direct line of communication from the number on the patient card. With this level of expertise available as a first response, ESMS can quickly ascertain the nature and severity of every call and act accordingly whilst keeping the patient's safety a priority.
Our Information Scientists are trained in specific study details and have direct access to one of the ESMS Consultant Physicians should clinical advice be required. Our Consultant Physicians practice general and internal medicine and specialise in clinical pharmacology and toxicology, ensuring clinical advice is available night and day.
Adverse events or emergency requests for information will present at any time of the day or night. For example, "a patient is admitted to a hospital following emergency in the early hours suffering trauma following an accident". The treating physician requires rapid access to that patient's drug information to effectively treat the patient. Our team is available to access trial information in real time to answer the physician's queries. This avoids an unnecessary code break which could impact on the study and the patient. Our team understand the treating physician needs fast and accurate information. If the treatment has no interaction with the IMP, clinical advice is given to carry out treatment meaning important patient data is not lost and the patient continues to receive what could be a life changing treatment.
A pivotal part of ESMS is the available telecommunication options. ESMS realise that not all customers are going to need the same solution so there are a number of ways in which we work. Many of our key clients opt for dedicated lines that are secured only for their use.
This enables a client to run their entire portfolio of studies across the globe through the same lines in each respective country where the trials are live. This shared line saves cost and helps to make the service more efficient.
Clients running local or smaller studies can opt to use the ESMS centralised line or have ESMS integrate into their current telecoms solution. This tends to suit the smaller to midsized Pharma/Biotechs as it is a cost saving route.
ESMS have a flexible working model; we can integrate into your current solution or provide bespoke services.
- Single study use
- Full pipeline cover
- Integration with your IRT
- Create dedicated in-country phone lines
- Multilingual service (over 40 Languages)