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A continuous service

Described in our first routine GCP inspection by the MHRA in 2007, as a “centre of excellence” and providing “a superior service”, ESMS provide 24/7 information services for the following areas:

We have worked tirelessly to establish a mechanism that is continuously available and works to exceed regulatory requirements thus keeping the patient’s safety a priority.

Clinical Trials

A 24/7 back up for investigators and medical monitors providing emergency unblinding services and clinical advice.

Medical information

Reliable, friendly and highly experienced team of Information Scientists offering a bespoke 24/7 service to meet all your needs

News & Events

The latest news, announcements, events

Client Portal

Client Access

98%

Calls answered within 20 seconds

99.8%

Preventing unnecessary unblindings in last 3 years

100%

SAE reported to Pharmacovigilance within 24 hours

100%

Emergency ‘out of hours’ answered within 4 minutes

News and Events

Read about our latest events, news and announcements.

Who’s Responding To Calls?

Who's responding to your calls? During the summer period, many sponsors face challenges of ensuring their departments are adequately staffed and that all enquiries are handled in a timely manner. Many in-house solutions can get fragmented and [...]

Scope 2019

SCOPE 2019 - Summit For Clinical Ops Executives September 17-18, 2019 | Crowne Plaza | Barcelona-Fira Center | Spain.  Building on the success of its long-running US-based counterpart, Summit for Clinical Trials Operations Executives Europe (SCOPE Europe) is [...]

“ESMS, a spin-out from Guy’s Hospital Poisons Unit, provides a unique service to clinical trials that goes beyond a simple unblinding service of the type that an NHS on-call pharmacist might provide.
This service is designed to prevent inappropriate unblinding as in most cases, the A&E doctor is confident to proceed with the patient`s treatment without unblinding, thus improving patient retention and reducing the need for higher patient recruitment.
Retaining patients on study is also crucial to the success of the grant.”

Caroline Murphy , KCTU Operational Director Institute of Psychiatry, King’s College London

Trusted Partners

We work with a trusted, select group of partners for their experience, their reliability and most importantly because they offer the same quality of service and commitment to client satisfaction as ESMS Global.