Who’s responding to your calls?
During the summer period, many sponsors face challenges of ensuring their departments are adequately staffed and that all enquiries are handled in a timely manner. Many in-house solutions can get fragmented and susceptible to failure which can result in major findings or serious breaches during a regulatory inspection.
It’s times like these that our clients rely even further on our robust, reliable, continuous 24/7 service. ESMS receive many requests following such a regulatory inspection, suggesting that even the most comprehensive provision by a CRO, or internal mechanism, still may not be robust enough to stand up to scrutiny from the regulators.
With over 20 years’ experience, our team of skilled, office-based information scientists and consultant physicians are available 24 hours a day to respond to medical enquiries regarding trial subjects. So, if your investigator is unavailable, ESMS will answer the emergency enquiry helping you ensure regulatory compliance.
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