Emergency calls over the festive period – Are you covered?
As the festive period approaches, many sponsors face the challenge of ensuring their departments are adequately staffed and that all enquiries are handled in a timely manner. Many in-house solutions can get fragmented and susceptible to failure which can result in major findings or serious breaches during a regulatory inspection.
It’s times like these that our clients rely even further on our robust, reliable and continuous 24/7 service. ESMS receive many requests following such regulatory inspections, suggesting that even the most comprehensive provision by a CRO, or internal mechanism, still may not be vigorous enough to stand up to scrutiny from the regulators.
With over 20 years’ experience, our team of skilled, office-based information scientists and consultant physicians are available 24 hours a day to respond to medical enquiries regarding trial subjects.
So, if your investigator is unavailable, ESMS will answer the emergency enquiry helping you ensure regulatory compliance!