ESMS Global provides telephone-based 24/7 emergency services to the pharmaceutical and veterinary industries. The Emergency Scientific and Medical Services division provides Medical Information services and Clinical Trials information services for pharmaceutical companies.
This post is to add a member of the team providing Medical Information about pharmaceutical products to healthcare professionals and the public, as a service for pharmaceutical companies. Whilst pharmaceutical industry experience is desirable, all required industry training will be provided as part of the role with the opportunity to work from home following the training period.
Respond to requests from healthcare professionals and the public for information on pharmaceutical products using standard responses, Summary of Product Characteristics and Patient Information Leaflets in a concise and timely manner.
Identify Adverse Events and Product Quality Complaints and report promptly and accurately to clients in strict compliance with relevant procedures.
Make accurate, legible and complete records of enquiries.
Carry out quality checks of their own and their colleagues’ enquiry records.
Write and maintain working instructions and standard operating procedures and undertake other tasks to support the operation of the service.
Collaborate with training leads and MI manager to support creation and implementation of training programs, sessions and exercises.
Participate in the training of new recruits and junior members of the team, and provide one-on-one coaching and supervision of these staff.
Provide assistance to the MI Manager in identifying, investigating and resolving quality issues.
The postholder is required to participate in an ongoing training programme in order to ensure familiarity with internal procedures and information resources, and to maintain up to date knowledge in the subject areas relevant to the service provided. Most training is done on the job using in house material and attending offsite training sessions provided by clients.
Qualifications & Competences
Educated to degree level in pharmacy.
Previous work experience preferably gained in the pharmaceutical industry.
Skills & Desirable Attributes
Experience in the pharmaceutical industry.
Experience of providing an information service.
Proven ability to work in a high-pressure environment.
Excellent interpersonal skills including:
Demonstrable ability to communicate clearly, concisely and accurately, both verbally and in writing, and to listen actively.
Ability to communicate with healthcare professionals, service users and clients at all levels.
Ability to remain stable and calm under pressure.
Good attention to detail and accuracy, striving for excellence in standards and methods of work.
High level of computer literacy particularly with Microsoft
Proven ability to be self-motivating and self-reliant, to work independently when required, and manage own work priorities and deliver routine work within agreed timelines.
Ability to work in a team, with drive and commitment to achieve team goals.
Resourcefulness, a proactive mindset and can-do attitude. Demonstrable flexibility and adaptability; able to anticipate and embrace change.
Demonstrate enthusiasm for developing individual skills and knowledge.
Basic understanding of the following:
the Data Protection Act.
Good Clinical Practice; i.e. UK Statutory Instruments SI1031 and SI1928.
external quality standards and how they affect the service e.g. ABPI and PIPA.
Type of Employment: Full Time.
Location: London Bridge Office/Working from home.
Salary: On request.
The initial training period (6-8 weeks) will be office based in our London Bridge office. Following successful training period, remote (home working) may be considered on a full or part time basis for the right candidate.