We recognise that Medical Information is often the first point of contact with an enquirer. We are committed to the highest level of customer service and getting it right the first time. The responses provided by Information Scientists are tailored to the need of the client. This could be from resources provided and approved by the client (SPCs, PILs, FAQs) or, supplemented by our in-house information resources to answer enquiries regarding:

  • Use of the product
  • Excipients
  • Pharmacokinetics
  • Interactions
  • Stability information
  • Adverse Events
  • Product Quality Complaint

Available 24/7, ESMS provides Medical Information services for licensed products that are tailored to suit the needs of each client. Whether it be as a 24-hour full service, on ad-hoc days as emergency cover or as an out of hours service, ESMS ensure that Medical Information is provided as it would be from a client’s own information department.

Our centralised information centre is staffed by highly skilled Information Scientists with Life Science degrees which include Toxicology, Pharmacology and Pharmacy. Our consultant physicians practice general and internal Medicine and specialise in Clinical Pharmacology and Toxicology and are available at all times for clinical information. ESMS provides a comprehensive Medical Information service for licensed products and our services cover all groups of product users:

  • Healthcare Professionals
  • Nurses and carers
  • Patients