Client Portal2018-11-13T13:12:35+00:00

International Telephone Numbers

The Sanofi Emergency Clinical Trials Support Service is available on the telephone numbers below.
The service provides:

  • 24 hour access to scientists and physicians
  • Clinical advice on treatment & management of trial subject
  • Medical information about the trial drug
  • Information about the clinical trial and
  • Emergency Unblinding, if required

Please have the following information ready before your call so that we can quickly identify the trial subject concerned

  • The protocol number
  • The 9- or 12-digit subject number
  • The subject’s kit or treatment number
  • The subject’s date of birth and gender
  • The trial investigator name

Telephone numbers for each specific country are provided below
The in country numbers are only free or low rate when dialled from within the country.
In some countries mobile access to toll-free numbers is not available.
International numbers: If the call is not connected, please dial the international number via operator and request to reverse charges. Once accepted, this call will also be free to the caller.

Country In Country Number Type Mobile Access International Back Up Number
Algeria 0982 402769 TOLL FREE Yes +44 207 113 7908
Argentina 0800 4441485 TOLL FREE Yes +44 207 113 7908
Australia 1800 653964 TOLL FREE Yes +44 207 113 7908
Austria 0800 006485 TOLL FREE Yes +44 207 113 7908
Belarus 8820 00110295 TOLL FREE Not Guaranteed +44 207 113 7908
Belgium 0800 72027 TOLL FREE Yes +44 207 113 7908
Benin – French +44 125 665 4323 International Yes +44 207 113 7908
Benin – English +44 125 665 4346 International Yes +44 207 113 7908
Bosnia 0800 82878 TOLL FREE Yes +44 207 113 7908
Brazil 0800 7621272 TOLL FREE Yes +44 207 113 7908
Bulgaria 00800 1194436 TOLL FREE Yes +44 207 113 7908
Burkina Faso – French +44 125 665 4323 International Yes +44 207 113 7908
Burkina Faso – English +44 125 665 4346 International Yes +44 207 113 7908
Canada 1855 6399824 TOLL FREE Yes +44 207 113 7908
Chile 12300 200235 TOLL FREE Yes +44 207 113 7908
China 4001 200917 TOLL FREE Yes +44 207 113 7908
Colombia 1800 9157552 TOLL FREE Yes +44 207 113 7908
Costa Rica 4000 3840 Local Yes +44 207 113 7908
Croatia 0800 7740 TOLL FREE Not Guaranteed +44 207 113 7908
Czech Republic 800 500302 TOLL FREE Yes +44 207 113 7908
Denmark 802 50526 TOLL FREE Yes +44 207 113 7908
Ecuador 1800 000235 TOLL FREE Yes +44 207 113 7908
Egypt 0800 0000350 TOLL FREE Not Guaranteed +44 207 113 7908
Estonia 800 0111362 TOLL FREE Yes +44 207 113 7908
Finland 0800 114330 TOLL FREE Yes +44 207 113 7908
France 0805 636436 TOLL FREE Yes +44 207 113 7908
Gabon – French +44 125 665 4323 International Yes +44 207 113 7908
Gabon – English +44 125 665 4346 International Yes +44 207 113 7908
Georgia 9953 22473680 Local Yes +44 207 113 7908
Germany 0800 5893750 TOLL FREE Yes +44 207 113 7908
Greece 00800 128257 TOLL FREE Not Guaranteed +44 207 113 7908
Guatemala Yes +44 207 113 7908
Hong Kong 8009 33645 TOLL FREE Yes +44 207 113 7908
Hungary 06800 15466 TOLL FREE Yes +44 207 113 7908
India 000800 1008461 TOLL FREE Yes +44 207 113 7908
Indonesia (prefix depends on carrier) 001 803 011 3701 TOLL FREE Yes +44 207 113 7908
Indonesia (prefix depends on carrier) 007 803 011 3701 TOLL FREE Yes +44 207 113 7908
Ireland 1800 937355 TOLL FREE Yes +44 207 113 7908
Israel 1809 431609 TOLL FREE Yes +44 207 113 7908
Italy 8001 45689 TOLL FREE Yes +44 207 113 7908
Japan 01202 76700 TOLL FREE Yes +44 207 113 7908
Jordan 188 00 000 then 866 300 5171 TOLL FREE Not Guaranteed +44 207 113 7908
Kazakhstan 8800 3337434 TOLL FREE Yes +44 207 113 7908
Kenya +44 125 665 4346 International Yes +44 207 113 7908
Kuwait +44 121 371 9283 International Yes +44 207 113 7908
Latvia 8000 3774 TOLL FREE Yes +44 207 113 7908
Lebanon 01426801 then 8776 306042 TOLL FREE Not Guaranteed +44 207 113 7908
Lithuania 8800 31362 TOLL FREE Not Guaranteed +44 207 113 7908
Luxembourg 800 26774 TOLL FREE Not Guaranteed +44 207 113 7908
Macedonia Yes +44 207 113 7908
Malaysia 1800 807609 TOLL FREE Yes +44 207 113 7908
Mauritius +44 1204 684573 International Yes +44 207 113 7908
Mexico 0018 775500664 TOLL FREE Yes +44 207 113 7908
Morocco 520480183 TOLL FREE Not Guaranteed +44 207 113 7908
Mozambique – English +44 125 665 4346 International Yes +44 207 113 7908
Mozambique – Portuguese +44 125 665 4338 International Yes +44 207 113 7908
Netherlands 08000 231869 TOLL FREE Yes +44 207 113 7908
New Zealand 0800 451977 TOLL FREE Yes +44 207 113 7908
Norway 04780 057402 TOLL FREE Yes +44 207 113 7908
Panama 00800 2263293 TOLL FREE Yes +44 207 113 7908
Peru 0800 55150 TOLL FREE Yes +44 207 113 7908
Philippines 1800 11101518 TOLL FREE Not Guaranteed +44 207 113 7908
Poland 00800 1214440 TOLL FREE Yes +44 207 113 7908
Portugal 800 855533 TOLL FREE Yes +44 207 113 7908
Romania 0800 895928 TOLL FREE Yes +44 207 113 7908
Russia 8108 0025721044 TOLL FREE Not Guaranteed +44 207 113 7908
Saudi Arabia 800 8449452 TOLL FREE Not Guaranteed +44 207 113 7908
Serbia 0800 190231 TOLL FREE Yes +44 207 113 7908
Singapore 8001 206158 TOLL FREE Yes +44 207 113 7908
Slovakia 0800 002258 TOLL FREE Yes +44 207 113 7908
Slovenia 0800 81244 TOLL FREE Not Guaranteed +44 207 113 7908
South Africa 0800 999737 TOLL FREE Yes +44 207 113 7908
South Korea 00798 44341350 TOLL FREE Yes +44 207 113 7908
Spain 800 600815 TOLL FREE Yes +44 207 113 7908
Sri Lanka 24 23731 TOLL FREE Yes +44 207 113 7908
Sweden 0200 883576 TOLL FREE Yes +44 207 113 7908
Switzerland 0800 666677 TOLL FREE Yes +44 207 113 7908
Taiwan 00801 136428 TOLL FREE Yes +44 207 113 7908
Thailand 0018 004414335 TOLL FREE Yes +44 207 113 7908
Tunisia 8210 2224 TOLL FREE Yes +44 207 113 7908
Turkey 00800 448823035 TOLL FREE Yes +44 207 113 7908
UAE 8000170993 TOLL FREE Yes +44 207 113 7908
Uganda +44 125 665 4346 International Yes +44 207 113 7908
UK 0800 2218730 TOLL FREE Yes +44 207 113 7908
Ukraine 0800 504494 TOLL FREE Yes +44 207 113 7908
United States 18775 584347 TOLL FREE Yes +44 207 113 7908
Vietnam +44 207 129 8135 International Yes +44 207 113 7908